In: Categories » Computers and technology » Windows Vista » Troubleshooting Pictures and Photos In Windows Vista
Most problems I see in the “pictures and photos” category stem from people who don’t know how to work their digital cameras. So, if you fall into that category, remember that the only place to learn about your specific camera is from the instructions that came with that camera. Here we focus on common, everyday problems. Then at the end of the article I’ll point out other resources for troubleshooting multimedia.
No Copy option when right-clicking a picture in a Web page
Not all Web browsers offer a copy option on the shortcut menu. Try browsing to the same page using Internet Explorer. Optionally, you can right-click a picture and choose Save Picture As to store the picture in your Pictures folder, or any other folder of your choosing.
Cannot copy thumbnail from my Pictures folder to open document
Thumbnails represent closed documents and cannot be copied and pasted into an open document. You’ll either need to insert the picture into the open document using whatever commands that program supports, or open (double-click) the picture, right-click the open picture and choose Copy, and then paste the picture into an open document.
Troubleshooting Windows Media Player Multimedia is a combination of computer hardware (your
graphics card, CD or DVD drives, and the like) as well as software (Windows Media Player and the specific song or movie with which you’re having a problem). It’s not always easy to tease out exactly where a problem lies. The following sections cover solutions to some of the more common Windows Media Player maladies.
When I first start Media Player I get prompted to install URGE
URGE is the result of Microsoft and MTV Networks joining together to offer an online music store. After URGE has been installed, a link will appear in Media Player that will allow you to set up a new account. URGE pulls together MTV, VH1, and CMT channels.
Message “Invalid Function” when trying to burn a CD
Follow these steps to verify that your CD-R or CD-RW is able and ready to burn CDs:
1. Click the Start button and select Computer.
2. Right-click the icon that represents your CD or DVD drive and choose Properties.
3. Click the Recording tab.
4. Under Desktop disc recording, verify that you have selected the correct device under “Select a drive that Windows can use as the default recorder for your system.” Also make sure that the correct drive is selected under “Choose a drive that has sufficient free space to burn a disc.”
5. Click OK.
Some other program opens when you open an icon or insert a CD
If the problem arises when you double-click the icon for a song or video file, follow these steps: 1. Open the Default Programs applet by clicking Start -> Control Panel -> Default Programs.
2. To change the default action that happens when you open an icon, click the Set your default programs link.
3. Select the Windows Media Player from the Programs column and click the Choose defaults button.
4. In the “Set associations for a program” window, check each file type you want associated with Windows Media Player and click the Save button.
If the problem arises when you insert a CD or DVD, follow these steps:
1. Open the Default Programs applet by clicking Start -> Control Panel -> Default Programs.
2. To change the default action that happens, insert a CD or DVD and click the Change AutoPlay settings link.
3. In the “Choose what happens when you insert each type of media or device” window, choose the default application next to each type of Media.
4. When you have finished making your selections, click the Save button.
Media Player can’t play all types of media files. It can play only the file types listed on the “Set associations for a program” window under Set Program Associations. I’m unable to locate the menus within Media Player
If you’re not able to find the menus within the new version of Windows Media Player, follow these steps:
1. Open Windows Media Player normally. Right-click in the empty space to the right of the Forward and Back navigation buttons.
2. Optionally, you can select Show Classic Menus from the menu to permanently keep the menu available.
Cannot see captions when playing a CD or DVD
Verify that the CD or DVD you’re playing offers captions or subtitles (not all do). In Windows Media Player, choose Play -> Lyrics, Captions, and Subtitles -> On if Available from Media Player’s menu. Even if you’ve already done so, you may need to do so again after the computer goes into Stand By or Hibernate mode. If the problem persists, choose Tools -> Options from Media Player’s menu. Then, click the Security tab, select (check) Show local captions when present, and click OK.
Media Player can’t find my MP3 player
Verify that the MP3 player is properly connected to the computer and turned on. If the player is brand new, wait a few minutes for Windows Media Player to detect the device. If nothing happens within several minutes, read the instructions that came with the device. You may need to install the original drivers and then update those drivers. Once you’ve installed the drivers that came with the device, there may still be several minutes of delay while Media Player checks the Windows Update site for new drivers. Make sure that you go online, and stay online, for several minutes after connecting the device so that Media Player can check for updated drivers. You might also want to check the player manufacturer’s Web site for information on using the device with Windows Media Player 11. Not all devices are 100 percent compatible with Media Player.
Song titles don’t appear after inserting a CD
Song titles only appear in the Rip window if (1) you’re online when you insert the CD and 2) the CD media information is stored in the online CDDB.
Error message appears with 0xC00 or other number
There are lots of these, more than I could even begin to fit into a single article. But the number you see in the message is ideal for online searching, because it’s so unique. Microsoft’s http://search.microsoft .com page is a good starting point, because it searches only Microsoft’s site and includes a lot of technical information. If that fails, you can search the Web at large using Windows Live Search (http://www.live .com), Google (www.google.com), or your search engine of choice.
All other Windows Media Player issues
Windows Media Player has its own Web page at www.microsoft.com/windows/windowsmedia/ player/11. It also has its own troubleshooting page at the site. When you get to that page, click Windows Media Player 11 in the left column and choose Troubleshooting and Support. You can also get to that page from within Windows Media Player. Right-click Media Player’s title bar or press the Alt key and click Help -> Troubleshooting Online.
Troubleshooting Windows Movie Maker
The most common Movie Maker problems stem from not quite understanding how to use the program. When I look at the questions posted in the message boards, I see that most don’t require any troubleshooting. Rather, the problem stems from not knowing how to use Windows Movie Maker. There’s also much confusion between what is a movie project file (.MSWMM) and what is a finished movie (.wmv or .avi) file. As discussed under “Saving your work”, the .MSWMM file is for storing a movie “work in progress,” and never represents a finished movie to watch or copy to a CD or DVD. You need to complete the steps under “Publishing Your Movie”, and be able to recognize the icons as displayed there, to discriminate between a movie project file and an actual finished movie. Aside from the common confusions, there are some actual error messages that can arise. Those really do come under the heading of “troubleshooting,” and many are covered in the sections that follow.
Message “Your system is currently set to 800x600 . . .”
This isn’t an error message—more like a suggestion. Click OK to use Windows Media Player at the current resolution. Optionally, you can increase your screen resolution to 1024 x 768 as described.
No audio when capturing content
This is usually a codec problem. The K-Lite Codec Pack, which you can download for free online, often resolves the problem. For more information, see www.k-litecodecpack.com or search the Web for K-Lite codec pack.
Windows Vista More Troubleshooting Resources
Multimedia is a complex topic and there are many things that can go wrong. Troubleshooting multimedia requires some resourcefulness. If it’s a problem with a camera or other media device, the manufacturer’s Web site is a good first step. At the Microsoft Communities site, Microsoft.public.windows.vista .music_pictures_video is the perfect place to ask questions about Windows Vista and multimedia. Windows Help and Support also offers several pages of help for troubleshooting multimedia files. As always you can use the Search Help box to search for the word troubleshoot followed by a specific word or phrase to zero in on topics that are most likely to help. Here are some suggestions:
- troubleshoot music
- troubleshoot drm
- troubleshoot photos
- troubleshoot media
- troubleshoot video
- troubleshoot importing
- troubleshoot cd
- troubleshoot media center
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