Where and when did you stand at your crossroads and etch your
worldview on the inside of your forehead? Where did you make the
decisions that now inform your attitudes about fairness and meaning
in the workplace? Many people never wax nostalgic for the days when
their personal context was framed and their professional foundation
was laid. Yet, that's where your current attitudes toward work and
play, duty and destiny, and family vs. career are anchored.
Developmental arrestment means unfinished business. If we don't
successfully complete our developmental phases, we won't fully mature.
More specifically, people who do not successfully complete their
developmental phases can develop nasty habits rooted in their unfinished
business. Those nasty habits will drive others insane (in the
non-clinical sense).
It's never too late to finish unfinished business, and the world will
be forever grateful. It is thus a good idea to poke around and learn
what really makes you tick. Once that's done, you will know how to
become an asset rather than a liability, a friend rather than a foe, and
a truly strategic partner to your Idiot Boss. Like everything else, you
go through this exercise because he won't.
Stuck in Adolescent Rebellion
Engaging in denial and avoidance of real issues, which is the cultural
paradigm of far too many working environments, creates a population
living in a state of ignorant dysfunction. Lacking the knowledge
or courage to adopt a better plan, many of us resist and even refuse to
replace denial and avoidance with healthier thinking and behavior.
Among the first things middle-aged idiots realize when entering recovery
is that they're stuck in adolescent rebellion.
To become unstuck, we must first realize and accept we're developmentally
arrested in a stage when a child's mind occupied an emerging
adult body. It's childish to believe that the answer to every problem
or discomfort is to blame authority, no matter how our bodies have
aged. Back then we blamed our parents, teachers, the police, and the
president. Now, we've either forgiven or stopped talking to our parents,
still blame the president, and project responsibility for the rest
of our grievances on our bosses.
Now for the bad news: Your Idiot Boss won't accept your responsibility
to get unstuck. Not because he has a highly actualized respect
for relational boundaries (he's still an idiot). Your I-Boss wouldn't
know what you're talking about if you brought the subject up. Just as
well. You shouldn't be shopping around to find a host for a parasitic
sense of responsibility anyway, no matter how available and enticing a
host your Idiot Boss is.
To paint with an admittedly wide brush, most of us who call ourselves
Baby Boomers, and many of our offspring, are stuck in adolescent
rebellion. Being developmentally arrested in the adolescent
rebellion stage explains many of the internal problems organizations
face today. For me, becoming a campus radical was a good way to flex
newly acquired freedoms. The first thing I did with my freedom as a
college freshman living away from home was to stop doing things I
wouldn't have done if my parents hadn't made me - like going to class.
Classes at 8 a.m. were a real drag, so I quit going. It was cool. Nobody
came and woke me up. Nobody called me on the telephone or banged
on the door and told me to get out of bed and go to class. It seemed
like a workable arrangement until my grades came in.
Being on academic probation after my first semester threatened
my new freedoms, I decided to start demonstrating more academic
responsibility as a means of protecting my new freedom. I began to
appreciate the interdependency between work, sacrifice, recreation,
and abundance. We enter adolescence still expecting the labor and
sacrifice of others to sustain our recreation and abundance. Then,
abandoning logic altogether, we rebel against the authority figures
who have invested the labor and sacrifice to get us where we are.
While still in the throes of adolescent rebellion, we haven't yet given
up the notion that somebody else is responsible for our happiness and
well-being. Therefore, as adolescent reasoning goes, it is someone
else's fault if we're not feeling as happy and well cared for as we can
imagine we should be. Sound like your office?
Smelling the coffee
The experience of working for an idiot might have inspired you to
buy this article. Hopefully you'll finish it with a strong sense that you're
really working for yourself, and that how content or contentious you
are is up to you. I remember the first time I stood at the crossroads of
adolescent rebellion and maturity. I say, "the first time," because my
self-aggrandizing imagination has brought me back to that crossroads
1,000 times since.
My roommate at Wartburg College, Hector, was in school on a
full-ride scholarship from Mom and Dad. I was there on a half-ride,
working all kinds of jobs to save money, only to clean out my checking
account with one stroke of my pen on tuition day. Even paying
half of my way through college gave me a sense of moral superiority
over Hector. As far as I was concerned, my right to protest campus
administration policies was bought and paid for and his wasn't, unless
he was voting proxy for his folks.
Nevertheless, Hector was loud and proud. Have you noticed how
disgruntled folks around the workplace are the loudest and seem shameless
in voicing their grievances? Like many of the people I've worked
with over the years, Hector didn't make any distinction between what
he wanted and what belonged to someone else. During the Hector
phase of my life it was still cool to smoke and I kept a carton in my
dormitory dresser drawer.
The bottom drawer of my dresser held
bargain brand sodas I bought at the supermarket to avoid paying higher
prices at the vending machines.
Hector brazenly helped himself to my cigarettes right in front of
me. The least he could have done was wait until I turned my back
before he walked over, opened the top drawer on my dresser, and
snagged a pack of smokes. Never being a big one for confrontation, I
nevertheless told Hector to buy his own damn cigarettes.
Addressing the issue directly, as with working associates, is a sound
practice. But don't be surprised if laying down a boundary doesn't
merely send them through another door. For those still stuck in adolescent
rebellion, there is no vice in riding on someone else's initiative.
If access is denied here, simply approach from over there.
I was pleasantly surprised and emboldened when Hector took
my advice and started buying his own tobacco products. In a clever
ploy to ensure I never stole back cigarettes from him, he bought
non-filtered Pall Malls, which no human would ever set a match to.
He came right out and bragged about buying the horrendous things so
nobody would bum them. How often around the office do people
refuse to accept treatment from others they don't hesitate to engage
in themselves?
Just as I was beginning to think I had helped Hector make a breakthrough,
I noticed my stash of sodas was diminishing much faster
than I was drinking them. Being pleased he wasn't helping himself to
my cigarettes anymore, I resisted the notion he might be drinking the
sodas. But as the stash continued to dwindle, I faced the choice of
confronting him again or just subsidizing his soda consumption. Still
pumped by my recent behavior modification success with the cigarette
snatching, I confronted him only to find out he wasn't drinking
my sodas.
He was selling them to raise the money to buy his cigarettes. In
my attempt to instill a sense of personal responsibility in Hector, my
best-laid plans had backfired.
I had barely closed the door before he
found a window to crawl through. Beware your associates You don't need to be an active practitioner of adolescent rebellion
to be sucked into its back draft. Have you ever found yourself
involved in a grievance meeting at work, wonder how you got there,
and wished you weren't there? Watching television coverage of campus
radicals acting out at places like Columbia and Berkeley, I was
hanging out with a bunch of Hector's intellectual, elitist friends in the
student union one night trying to conjure a way to bring our placid
little campus into the fray. They were itching for something to feel
righteously indignant about.
One thing led to another, and it was decided to pick a fight with
the campus administration. Over what, we didn't know. So, we just
started complaining about life in general and slowly spiraled in on a
galvanizing issue; a habit we would all carry into our careers and workplaces.
Although none of the minority students on campus were among
us that night, we decided the college wasn't awarding enough full-ride
scholarships to underprivileged students.
In an uncharacteristic display of charisma, which in retrospect
appears to be a case of drawing the short straw, I was appointed spokesperson
for the group. I reluctantly accepted the role and led the three
dozen or so students on a one-block parade over to the dean of student's
house at two in the morning. It had taken us that long to decide what we
wanted to protest.
Surrounded by angry students, I knocked on the front door. A
light came on inside, the door opened a crack, and the dean's wife
peeked out. That's when a light started to grow brighter inside my
head. Seeing that little woman with curlers in her hair, clutching the
front of her bathrobe against the night air made me think to myself,
"What are you doing, John?" But it was too late.
I was across the
Rubicon. I had nearly 40 spoiled, upper-middle-class college students
looking to me for leadership. When you find yourself embarrassed by
your actions or to be associated with a popular movement at work,
that's your cue to exit. Your fellow protesters will whine and complain,
but it's better to leave as soon as your recognize your embarrassment
than to wade in deeper still.
When I should have been in bed with my alarm clock set to make
an 8 a.m. class, I stood instead on the dean's front stoop and announced
our grievance, demanding we be allowed to address the administration.
He agreed to assemble a delegation to hear us out the
following afternoon at 1 p.m. in the Student Union. If he had been
smart, he would have scheduled it for 8 a.m. None of us would have
been there and the meeting would have lasted 60 seconds.
As the panel of administrators sat down the following day, a mob
of bleary-eyed students began to gather in front of them, sitting on
the floor, draped over furniture, and leaning against the walls. To my
surprise, the ranking administrator turned to me and asked if I would
act as moderator. He correctly suspected the dialogue might quickly
become unruly and unproductive. As a class president and duly elected
mob leader, he thought I might have some measure of influence over
the group.
Before the gripe session even began, I felt an urge to apologize. I
realized that gaining more scholarships for minority students could
have been better accomplished through channels, if only we had the
maturity, discipline, and passion to follow that route. As it was, we
were just rebellious adolescents acting out, not genuinely fighting for
a worthwhile cause.
Our mob of students at Wartburg College had no clue what patient
discipline in pursuit of a greater cause meant. We couldn't even
spell sacrifice. Whatever the true merits of freedom and justice, the
agenda for most of those kids was to be as noisy and disruptive as
possible. Acting up and causing general disorder is the adolescent
manifestation of a 2-year-old's foot-stomping tantrum. In spite of my
best efforts to maintain order, the meeting became noisy and unruly.
Hector seized the opportunity to become shrill, rude, and disrespectful
to the administrators. He savored every minute of it, only pausing
long enough to light another Pal Mall.
Suddenly, my entitlement issues reemerged. I felt if anybody had
a right to rail on the campus administration it should be people who
paid all or part of their own tuition in cash or sweat. Yet, the loudest
and most caustic voices came from Hector and others who, to my
knowledge, had no personal investment whatsoever in the college except
to be there.
It's been my experience in the workplace that those
who have most earned the right to gripe are usually the least likely to.
That chaotic, angry session with the campus administrators was a
transformational experience for me. When was yours? How many have
you had? I admit I didn't learn as much from each transformational
opportunity in my life as I could and should have. But, speaking for
myself, the harder the head, the more bumps it takes to get one's
attention. When you take up a cause, which might be standing up for
the principles you believe are important in the workplace, I hope anyone
looking into your eyes will see the real deal, and not an over-aged
adolescent tantrum.
Then and Now
It amazes me how many Hectors I still encounter in organizations
all over the country. They exist at all levels. Sometimes they're union
stewards, sometimes they're vice presidents. Like anyone else, the
more power they wield, the more damage they can do. Despite how
righteous I felt about protesting campus administration policies because
I paid tuition, I had to back off and let go of that resentment.
There are Hectors everywhere, people who don't put into the system,
but claim the right to complain about it, and make demands on it.
If I resent everyone who I don't feel has earned the right to do
what they do, say what they say, and receive what they receive, I'll
become immobilized by my own anger and sense of injustice. Then
who suffers? If you have earned the right to express yourself through
enormous contributions you've made, I applaud you. But guess what?
Others who've made no such contributions are going to make themselves
heard anyway, and they will be recognized. Get used to it. Better
yet, for your own sanity, get over it. Shift your focus to ways you
can contribute still more. That's being true to your nature. Blaming
your I-Boss is not.
Although many people do little to earn respect, nobody deserves
to be treated disrespectfully. Like my chronically tardy technician at
Disneyland, we need to be reminded from time to time that we contribute
to the corporate cause because doing our part is part of the
grand scheme, the scheme that benefits lots of people. Dealing with
I-Bosses might cause you to bite your lip, so take a deep breath, count
to 10, and let it out slowly. But getting over it doesn't mean giving up.
There is no reason to accept your lot without proactively doing something
about it.
If you choose to remain passive, blindly accept what your I-Boss
hands you, then gripe about it, I must assume that griping lights your
wick. Meanwhile, you're not truly helping yourself or anyone around
you. You've read too far and have too much information now to merely
accept an I-Boss relationship strictly on his terms. You're not stepping
up and becoming more involved for his sake, unless you choose
to. You're doing it for yourself and those around you who are willing
to share your attitude.
Does anybody have the white pages for the Western Hemisphere?
At first glance, these recovery steps seem to be pulling me in the
opposite direction from my emerging coexistence with my I-Boss. However,
as my understanding grows, it all weaves itself together in a sort
of cosmic tapestry. The stupidity I've been describing so far didn't
just hurt me, it also made life difficult for others. Don't you wish your
I-Boss had such an epiphany? Will you choose "me for the sake of
me" or "me first, who wants to follow"? The steps helped me learn
the difference.
I used to dwell on the injustice of office politics. Things I felt were
unfair could keep me up for nights at a time. The board of directors/
weeping president nonsense made me an insomniac for the longest
time. Before that, there were times I felt it was my moral obligation
to expose my I-Boss as a moron. But none of my complaining hurt
my I-Boss. And none of it helped me.
As much as I feel compelled to expose things for the way they
really are and force the hand of justice, I've learned it's more important
to keep our composure. Discretion truly is the better part of
valor. Positioning ourselves properly relative to our I-Bosses requires
constant positioning radar. If we stay between the navigational beacons,
we will not only survive life with an I-Boss, we can thrive.
Because we can't change our I-Bosses directly, examining how we
might have foisted I-Boss-like injury and inconvenience upon others
will help us to keep perspective and develop a strategy to survive and
prosper, in spite of our situation. Making a list of people to whom we
should make amends - even if we don't actually make them - is a smelling
salts eye opener. If you genuinely want to transform your attitude
toward your Idiot Boss and develop a strategic (albeit understated)
partnership with him, start by becoming the kind of partner you would
want to have.
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