In: Root » Computers and technology » Windows XP » Creating a backup of your system under Windows XP
As painful as it might be to admit, some Windows problems just won’t go away. In spite of everything you have tried, everything suggested by local computer experts, the manufacturer’s technical support center, and the combined wisdom of the Internet, your computer continues to display symptoms of a serious problem. Neither the Windows Knowledge Base nor any of the advice in this article contains anything that does much good. At some point in the process of troubleshooting, the amount of wasted time and aggravation you expend on the whole mess is greater than the value of the solution. When you feel like you’ve been beating your head against a brick wall, it’s often best to admit defeat and resort to extreme measures. Ultimately, you must shift your goal from identifying and repairing the problem that caused your computer to crash to restoring the computer to normal operation. It’s quite possible that you will never know exactly what caused the original problem, but it’s more important to get back to work than to find an elegant solution to a problem. When you have eliminated a hardware failure as the cause of the problem and nothing else restores your computer to normal operation, the next-to- last thing to try is reinstalling Windows. You can try a “repair” installation, but because that preserves many of the existing registry settings and support for all of the programs installed on the computer, it won’t always fix a truly monumental Windows disaster. If you do try the Repair option, but it does not solve your problem, a full Windows installation that replaces the whole operating system with a new copy of the software probably will. However, this creates a completely new registry, so you will also have to reinstall all the other programs installed on the computer. And if that doesn’t work, it’s likely that your system is infected with one or more particularly ugly viruses or spyware that your security programs don’t know how to eliminate, or something else has severely corrupted the files on your hard drive. At this point, if you can’t get rid of the problem, your only remaining choice is to reformat your C: drive (the boot drive), install Windows from scratch, and then rebuild your entire file system. Don’t take any of these steps unless they’re absolutely necessary, and don’t jump into them until you have done as much as you can to preserve your data and program files. Reinstalling Windows from scratch will destroy all of the system configuration settings, including your Internet Explorer bookmarks, the icons and shortcuts on the Windows desktop, and all of the other customized settings that define the look and feel of Windows on your computer. It will also destroy the registry entries for all of the programs and utilities that had been installed on the computer. Reformatting the drive is even more serious you will lose absolutely everything on that drive unless you have a backup. Before you start this process, be sure you have enough time to complete it. Between reloading and activating Windows, installing the latest Windows service pack, and installing the drivers for your network adapter, your sound and video controllers, all your other peripheral devices, and all of the utili- ties and application programs that you want to run on this computer, you can easily spend four or five hours (at the very least) before you get the computer back to normal. If you have a project that requires your immediate attention, it’s often best to move to a different computer to complete the job before you try to deal with restoring the original machine. Preserving Your Data Before you reload Windows or reformat the C: drive, do what you can to save the files stored on that drive. If possible, copy the important files from that hard drive to one of these destinations: A second physical drive in the same computer An external hard drive temporarily connected to the same computer through a USB port or a FireWire port A hard drive located on a different computer or on a network server A tape drive, a CD or DVD drive, or other removable media drive An online backup service. These services connect to your computer through the Internet and store your data in a secure location. The com- panies charge a monthly or annual fee that varies with the amount of data and the specific services each company provides. Online backup ser- vices are generally intended for regular periodic backups rather than one-time emergency use. Major online backup services include: http://backup.com BackUp Solutions http://www.backuphelp.com Data Protection Ser vices http://www.dataprotection.com Data Protector http://onlinebackup.connected.com IBackup http://ibackup.com Xdrive http://www.xdrive.com The method you should use to copy your files will depend on the nature of the problem that is affecting your computer: If Windows is running normally, either use a backup program or simply drag and drop the folders and files that you want to copy from one drive to another. You can also transfer files from one computer to another through your network. If Windows is not running normally, try starting the computer in Safe Mode (see article 1 for instructions). When Safe Mode runs, drag and drop the folders and files you want to copy. If Windows won’t run at all, use a file recovery program such as Get- DataBack to copy the files. See article 15 for more about using GetDataBack. NOTE If the original problem was caused by a virus or spyware program, it’s possible that copying program and configuration files will transfer the infection to the destination drive or computer. Rather than copying everything on the old drive, select text and data files only. Don’t copy any files whose names end with .exe, .com, or .dll. Immediately after you copy the files, run up-to-date virus and spyware scans on the computer that contains the copied files. If your computer will load Windows, you can use the Files And Settings Transfer Wizard to copy the configuration settings from your existing Windows setup, including Internet Explorer, Outlook Express, the desktop, and the display settings. After you install a new drive, use the Transfer Wizard to quickly configure the system to the same settings you were using before the original problem occurred. Follow these steps to run the Files And Settings Transfer Wizard: 1. From the Start menu, open All Programs (or Programs in the Classic menu) Accessories System Tools Files And Settings Transfer Wizard. 2. Click Next to move to the Which Computer Is This? window shown in. 3. Choose the Old Computer option, and then click Next. After the wizard processes your request, it will display the Select A Transfer Method window. 4. Choose the media or network destination where you want to store the backup information. Click Next to move on to the next window. 5. The What Do You Want To Save? window offers the choice of saving set- tings only, files only, or both. If you choose the Custom option, you can choose the specific settings, folders, and file types that you want the wiz- ard to save. To save space on your backup media, consider removing file types you don’t need from the list. If you have already backed up your data files, you can remove all of the file types and just save the Settings and Folders. 6. Click Next to collect and copy the files and settings you want to save. When you are ready to restore the settings, run the wizard again and choose the New Computer option in the Which Computer Is This? screen. You will also want a written copy of the computer’s network settings. Follow these steps to find these settings: 1. From the Windows XP Start menu, choose Connect To Show All Connections and select Local Area Connection; if you use the Classic menu, choose Start Settings Network Connections Local Area Connection. 2. When the Status window appears, choose the Support tab. 3. Note all four of the Connection Status settings: Address Type, IP Address, Subnet Mask, and Default Gateway. 4. Click Details. The Network Connection Details window shown in will appear. 5. Add the addresses of the DHCP server and the DNS Servers to the list you made in Step 3. |
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