Advertising and product differentiation

an article added by: Levente R. at 09292009


In: Root » » Advertising and Media » Advertising and product differentiation

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TALKING ABOUT A DIFFERENCE

A further vital element in an advertising concept is its ability to separate the product out from the competition. Most products or services do face or encounter competition of one kind or another.

Markets are increasingly competitive and few products are safe. In addition, many markets are crowded or cluttered and customers may have difficulty in identifying or understanding all the competitors. Within a crowded and competitive market, the customer again will ask an unspoken question: why should I consider your product? What do you have to offer in particular? What have you got that the others have not got?Advertisers will fail to answer that at their peril.

Advertising in consequence increasingly becomes an instrument of product differentiation, of separating the product out, of giving it a different value, of finding for it a product plus. Concepts sell benefits. And they also sell differences.

Some differences may again be physical. Products can be longer, heavier, quicker, cheaper, better serviced, better engineered, more reliable. But, equally, differences may be emotional. Products can confer status, or provide satisfaction, or social acceptability, or be an expression of motherhood, or of self-confidence. Differences underlie many advertising campaigns, but they must be:

- relevant to the customer and not just artificial

- realistic, and borne out by experience: if you overpromise a difference and fail to deliver, you may be in terrible trouble

- understandable, and not so complicated to express that the audience stops paying attention after five seconds

- helpful: the difference must be one that does something for the customer; Volvo seeming to be built stronger clearly does – it is both helpful and true to the image of Volvo as it is. In essence, therefore, an advertising concept:

- must make a promise or a proposition

- must offer a benefit

- should add a value to the product

- should show a product difference or a product plus.

And it should all be in the language and the mode of behaviour of the market, not the advertiser. Additionally, the concept should enhance the value of the brand. It should speak for what the brand means or represents. Often it works within the framework of an already established set of brand values, which it must strengthen and extend.

THE FINISHED ADVERTISEMENT

The concept now moves on to a finished advertisement, into words and pictures. Making both these requires creative skill and professional disciplines. A finished advertisement has a number of basic elements:

- a headline: the main announcement

- possibly a subhead or series of subheads, heading separate sections

- body-copy, or the main text

- a base line, commonly used to carry a slogan

- a logotype, or company or product name

- illustration or illustrations: often a main illustration with secondary illustrations in support

- product or pack shot, showing the product appearance and then perhaps

- a coupon, to be filled in, for fuller information

- a telephone number, to be used to call for information, or a Web site number

- an address: how to contact the company

- a price: many advertisements, however, avoid this, and do not quote price. Often, it is not needed. Poster design is usually much simpler, with a short headline, a bold illustration and little else. TV commercials contain movement and sound. In particular they have:

- live action or animation, for the visual sequences

- dialogue, either spoken to camera or a voice-over

- demonstration, showing the product in action

- music and/or sound effects, sometimes a jingle

- an end title: a final summation in words

- an end shot: often a product shot

- a follow-up contact, either a Web address or telephone number. A strong concept has to be carried through in strong and competent execution. The golden rules for this are a matter of commonsense and practicality.

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